Shopify Store Support
Focus on running your business with complete peace of mind knowing that we're on hand if you need help and advice.
Rock-solid support that makes simple business sense. Delivered by a friendly, experienced & technically adept team.
Our support services allow you to confidently offset tasks and see quick, cost effective results. Agree a simple monthly invoice cap & get peace of mind, visibility and total control of support budgets.
Our support services are perfect for...
- Lo Fidelity (Quickly Sketched) Prototyping & Wire Framing
- Hi Fidelity (Carefully Designed) Prototyping & UX Design
- Help & Advice
- Technical Site Reviews
- Visual Site Reviews
- Installation of Tracking Codes
- Minor Site Updates
- Simple Theme Updates
- Problem Solving
- Minor Optimisation & CRO Projects
- Solutions Discovery
- Feature Testing
- Q/A (Quality Assurance)
Friendly and polite.
We are friendly, knowledgeable, solution-focused and most importantly, polite. We take the time to understand the context of your request to arrive at the best solution for you.
Delegate to a team you can trust. Fire off a requests to our dedicated help desk, it will be picked up by the support team, assigned a ticket number and responded to within 1hr.
Control your budgets
For every support request you submit we'll let you know how long it will take to complete, before starting. Alongside a monthly support cap you get full transparency and control.
Expert advice on hand
We are focused on providing value not just closing a ticket. We'll endeavour to understand the cause of the problems and if a better solution exists we'll recommend it.