Shopify Store Support

Focus on running your business with complete peace of mind knowing that we're on hand if you need help and advice.

Get in Touch

Our support services allow you to confidently offset tasks and see quick, cost effective results. Agree a simple monthly invoice cap & get peace of mind, visibility and total control of support budgets.

Our support services are perfect for...

Lo Fidelity (Quickly Sketched) Prototyping & Wire Framing
Hi Fidelity (Carefully Designed) Prototyping & UX Design
Help & Advice
Technical Site Reviews
Visual Site Reviews
Installation of Tracking Codes
Minor Site Updates
Simple Theme Updates
Problem Solving
Minor Optimisation & CRO Projects
Solutions Discovery
Feature Testing
Q/A (Quality Assurance)

‍

Friendly and polite.

We are friendly, knowledgeable, solution-focused and most importantly, polite. We take the time to understand the context of your request to arrive at the best solution for you.

Powerfully simple

Delegate to a team you can trust. Fire off a requests to our dedicated help desk, it will be picked up by the support team, assigned a ticket number and responded to within 1hr.

Control your budgets

For every support request you submit we'll let you know how long it will take to complete, before starting. Alongside a monthly support cap you get full transparency and control.

Expert advice on hand

We are focused on providing value not just closing a ticket. We'll endeavour to understand the cause of the problems and if a better solution exists we'll recommend it.