The Ultimate Shopify Migration Guide
Everything you need to know about planning a successful move to Shopify.
Read the guide
17+ Years of Experience
The judgement to put intelligence to work
Everything you need to know about planning a successful move to Shopify.
Read the guideWe help Shopify brands increase repeat purchase, grow subscription revenue and create better post-purchase experiences that keep customers coming back.
Growth doesn’t have to depend on constantly finding new customers. Better retention, stronger subscription experiences and smarter post-purchase journeys can help you create more value from the customers you already have. We help you improve the experiences that encourage repeat purchase, recurring revenue and longer-term customer relationships.
There’s always another retention tactic or tool to try. Knowing what will genuinely strengthen the customer relationship is where experience matters. We combine ongoing learning with years of ecommerce experience to look beyond short-term tactics, identify what is really driving repeat behaviour and focus on the changes most likely to increase long-term value.
We’ll talk through your retention, subscription and post-purchase experience and identify where the biggest opportunities may be.
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“Since launch, we’ve got a reduced bounce rate, more time on site, more page depth… at a high level conversion is up.”
We start with a free strategy call to understand how customers behave after their first purchase and where repeat revenue could improve. From there, we dig deeper into subscriptions, loyalty and post-purchase journeys to shape the right retention plan.
We talk through your current retention, subscription and post-purchase experience to understand where repeat revenue may be underperforming and where deeper work could add value.
If there’s a good fit, we’ll recommend a paid workshop to dig deeper into customer behaviour, subscriptions and post-purchase journeys.
A paid working session where we analyse the customer lifecycle, recurring revenue opportunities and retention experience to identify the changes most likely to improve long-term value.
With the priorities clear, we can implement the improvements, optimise subscription journeys or work with your team on an ongoing retention programme.
Free, no-obligation call. Get an experienced perspective on where to focus and what to do next.
We look at what happens after the first purchase and where there are opportunities to encourage repeat buying, improve subscription performance and build stronger long-term customer relationships. That can include subscriptions, loyalty, post-purchase journeys, customer accounts and personalised experiences.
We start by understanding how customers behave after they buy, where repeat purchase drops off and which parts of the experience could do more to bring them back. From there, we prioritise the changes most likely to improve retention and customer lifetime value.
Yes. We can help shape the subscription model, customer experience, technology and implementation. The goal is to create a subscription experience that works commercially for the business and feels simple for customers to manage.
Yes. If you already have subscriptions in place, we can review where customers are joining, pausing, skipping or cancelling and identify opportunities to improve acquisition, retention and the overall subscriber experience.
Yes. We can help review, design and improve loyalty experiences that encourage repeat purchase and reward valuable customer behaviour without adding unnecessary complexity.
A significant one. The relationship does not end at checkout. Order communications, account experience, replenishment, recommendations and the wider post-purchase journey can all influence whether a customer comes back.
Where it adds value, yes. Personalisation can help make returning-customer experiences, recommendations and messaging more relevant. We focus on useful personalisation rather than adding complexity for its own sake.
That depends on the goals of the project. We may look at repeat purchase rate, customer lifetime value, subscription retention, churn, purchase frequency, cohort behaviour or other measures that show how customer value develops over time.
Yes. We can take the work through strategy, UX, design, development and implementation, or work alongside your existing team and technology partners.
It helps us look beyond the latest tactic or tool. We focus on the wider customer relationship - understanding what encourages people to stay, buy again and continue seeing value in the brand.
Speak to our team about your goals, challenges or where to focus next.
Speak to usThe right technology can unlock better performance, but only when it solves the right problem. We work with trusted Shopify partners to help our clients choose, integrate and get more value from the tools that best support their goals.
Loyalty and engagement tools that help Shopify brands reward customers, strengthen relationships and encourage more repeat purchases.
Subscription tools that help Shopify brands build recurring revenue, improve the subscriber experience and strengthen long-term customer value.
Retention and engagement tools that help Shopify brands recover lost sales, re-engage customers through WhatsApp and drive more repeat purchases.
